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Order Policies

Order Policies
Shipping Method 

1. Courier

We deliver to all home or office addresses on Hong Kong Island, Kowloon and New Territories.
* New Territories is not including outlying islands and Lantau Island (except Tung Chung)

Deliveries are available on Monday to Saturday.
Please allow us maximum of 2 days of delivery from the date of order received (Sunday is excluded).
We always aim to deliver on time, but we cannot guarantee a time due to some circumstances, such as traffic and weather.

2. Self-pick up

Customers can pick up their stock at our cellar or office.
Cellar Address:  (Wed to Fri - 2:30pm to 7pm, other time slots by appointment)
13/F, Naked Hub, 40-44 Bonham Strand, Sheung Wan (MTR Exit A2), H.K.

Office Address:  (By appointment only)  

When the good(s) is ready pick up in our cellar/ office, we will inform you by phone/email, customers please pick up the goods within a week from the day of the notice is sent. 
Any goods which are kept in our office over 7 days will be transferred to the warehouse.   Storage fee HKD$20 per day will be imposed.
For more information: Please contact us at +852 2845 2992.


Return and Refund Policy

Should you find anything wrong with our wine or accessories our customer service team will assist you with any item you wish to return. We aim to offer all customers a suitable solution, whether to return the products or replace them for something. We look after our clients and are dedicated to offering the best possible response to their inquiries.

You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.


Payment Methods

1. Online Payment

The security of your personal data is our highest priority. All credit card payments are processed through PayPal. You may pay either by VISA, Master or American Express.

2. Cash

You can pay cash when you pick up the products at our cellar or office
Address and opening hours same as details in “Self pick-up” as above. 

3. ATM/ Bank Online Transfer

Please transfer or deposit to HSBC A/C: 817-769003-838
Account Name: Vero Concept Limited
Please send us a copy of the bank receipt to marketing@veroconcept.com.hk. We will confirm the order with you by email within the next working day.
Please note that it is necessary for you to send us the payment proof in order for us to confirm your payment.